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These terms set out the rules that apply when you access goad111, create an account, or carry out any transaction on the platform. Your use of the site — including Nagad and Upay top-ups — means you have read and accepted what is written here. Access and eligibility depend on your local law and the eligible regions we serve.
These terms form the agreement between you and goad111 for every session you open, every balance you carry, and every transaction you complete. They apply from the moment you create an account and remain in effect for as long as your account is active. We may update these terms when our services change; continued use after a published update means you accept the revised version. Eligibility is your responsibility — access to goad111 depends on the laws of your jurisdiction and the eligible regions we operate in. If local law restricts or prohibits online gaming activity, you must not use this platform. Transactions processed through Nagad or Upay are subject to both these terms and the rules of those payment services. Where a conflict exists between these terms and a third-party payment provider's rules, the stricter obligation applies to you. We do not waive any right by failing to enforce it on one occasion. If any clause here is found unenforceable, the remaining clauses stay in full effect. Questions about how a specific clause applies to your account can be directed to our support team through the contact routes listed on the site.
Payments made via Nagad are recorded in your account wallet. These records are the reference point for any dispute about a top-up or withdrawal. Keep your Nagad number linked to your account accurate at all times.
Upay top-ups follow the same recording rules. Your account history shows each transaction with a timestamp. If a Upay transfer does not reflect in your balance, contact support with the transaction reference from your Upay app.
Your wallet balance is held against your registered account only. It is not transferable to another account and cannot be withdrawn to a payment method not previously used for a deposit under the same account.
We publish changes to these terms on this page. The date at the top of the page reflects the most recent revision. Checking this page periodically is your responsibility as an account holder.
Not every interaction with goad111 is governed by the same set of rules. This section clarifies which parts of your experience these terms directly cover and where separate policies or third-party agreements take over.
Creating an account, logging in, managing your profile, and maintaining session continuity across devices are all governed by these terms. You are responsible for keeping your login credentials secure and for all activity under your account.
Deposits and withdrawals processed through Nagad or Upay fall within these terms. The transaction record in your account wallet is the authoritative log. Third-party payment provider rules apply in parallel and are not overridden by these terms.
Game content supplied by PG Soft, Spadegaming, CQ9, and PlayStar is available in the lobby subject to these terms. We do not control the rules of individual games; those are set by the respective studios and shown within each title.
External links, payment gateways, and any service not operated directly by goad111 are outside the scope of these terms. We are not liable for the practices, availability, or content of third-party services you access from our platform.
As an account holder, you have specific practical options available to you at any time. Your transaction history is visible in the signed-in account area — every Nagad and Upay top-up, every withdrawal request, and every balance adjustment is logged there with a timestamp. If you believe a record is incorrect, you can raise a correction request through the support routes published on the site. Account details such as your registered mobile number and linked payment method can be updated from the account settings page; follow the verification steps shown there to confirm any change. If you want to close your account, submit a written request to our support team. We will process it and confirm closure by the same channel you used to contact us. You are entitled to ask what information we hold against your account — send that request through the contact form and we will respond through the same route.
Open the account history section after logging in to see a full log of transactions, session activity, and balance changes. This is the primary record for any query you raise with support.
Update your registered mobile number or linked payment method from account settings. Each change requires the verification step shown on that page before it takes effect.
Use the support contact routes listed on the site to question any transaction, policy clause, or account action. Include your account reference and the relevant transaction ID where possible.
Submit a closure request in writing to our support team. We confirm closure through the same channel and retain transaction records for the period required under applicable rules.
If a clause in these terms is unclear, or if you need to raise a question about your account, transaction record, or eligibility, use the contact routes published on the site. We do not publish operating hours or response-time commitments we cannot verify here — check the support page for current availability.
Submit your query through the contact form on the support page. Include your account reference and a brief description of the issue so we can route it correctly.
Send detailed queries, correction requests, or account-closure requests by email to the address listed on the support page. Attach any relevant transaction references from your Nagad or Upay records.
For quicker responses on account access or transaction questions, use the live chat option shown in the signed-in area. Availability is shown in the chat widget itself.
We collect only the account and transaction data needed to operate your account and process payments through Nagad and Upay. This section explains how that data is handled and how you can request changes.
Account data — your registered mobile number, wallet balance, and transaction history — is stored to operate your account and resolve disputes. We do not sell this data to third parties. Access is restricted to the functions that need it to work.
We use cookies to keep your session active across page loads and to remember your device for returning visits. You can manage cookie preferences through your browser settings; disabling session cookies will affect login continuity.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately using the routes on the support page.
Transaction records are retained for the period required under applicable rules. To request a change to the personal details held on your account, or to ask what data we hold, contact us through the support form with your account reference.
Answers to the questions we hear most often about how these terms work, what they cover, and what you can do under them.
Yes. Every deposit and withdrawal processed through Nagad or Upay, and every session you open, is governed by these terms. The transaction record in your account wallet is the reference point for any query you raise.
We publish the updated version on this page with a revised date. Continuing to use the platform after an update means you accept the new terms. We recommend checking this page periodically if you want to stay current with any changes.
Eligibility depends on the laws of your jurisdiction and the eligible regions we serve. It is your responsibility to confirm that accessing goad111 is permitted under your local law before creating or continuing to use an account.
Yes. Send a written request through the contact form on the support page, including your account reference. We will respond through the same channel with the information held against your account.
Check your Nagad or Upay app for the transaction reference, then contact support through the routes on the support page. Include the reference number and the amount so the team can locate the record and investigate.
Submit a written closure request to our support team using the email or contact form listed on the support page. We confirm closure through the same channel and retain your transaction records for the period required under applicable rules.